Sub-Processors List
Bramforth AI (Jimeny Enterprises Ltd)
Last updated: 12 November 2025 | Version: 1.0
Overview
This page lists all sub-processors engaged by Bramforth AI to process customer data in connection with our voice AI services.
We are committed to transparency in our data processing practices and will notify customers of any changes to this list in accordance with our Data Processing Addendum.
Current Sub-Processors
| Sub-Processor | Service Provided | Data Location | Purpose |
|---|---|---|---|
| Retell AI, Inc. | Voice AI Platform | United States | Voice agent processing, call management, AI-powered conversations |
| MongoDB, Inc. | Database Hosting | 🇮🇪 EU (Ireland, AWS eu-west-1) | Secure data storage and database services |
| Twilio Inc. | Voice telephony (EU - Ireland) and SMS delivery (US - no regional routing available) | Voice calls: 🇮🇪 EU (Ireland) SMS: 🇺🇸 United States |
Voice call routing via EU. SMS delivery (first name + appointment/payment link only; no special category data) |
| Render Services, Inc. | Cloud Infrastructure | 🇩🇪 EU (Frankfurt, Germany) | Backend application hosting and infrastructure |
| Vercel Inc. | Cloud Infrastructure | 🇺🇸 United States | Frontend application hosting and delivery |
| Mailgun Technologies, Inc. (Sinch) | Email Services | 🇺🇸 United States | Transactional email delivery (call summaries to clinics) |
Retell AI Sub-Processors
Retell AI, as our primary voice AI platform provider, engages the following sub-processors to deliver AI services. These sub-processors are documented in our Data Processing Addendum with Retell AI:
- OpenAI, L.L.C. - AI language models and natural language processing (United States)
- ElevenLabs - Voice synthesis and text-to-speech services (United States)
- Additional Retell AI sub-processors as documented in the Retell AI Data Processing Addendum
Data Storage and Transfer
EU Data Processing
Core infrastructure remains in the European Union:
- Primary data storage: MongoDB Atlas (Ireland, AWS eu-west-1)
- Backend infrastructure: Render Services (Frankfurt, Germany)
- All customer data and call recordings are stored and processed within EU regions
- All data at rest is encrypted using AES-256 or equivalent
International Data Transfers
Limited US transfers for specific services:
- Retell AI (AI processing), Twilio (telephony), Vercel (frontend delivery), Mailgun (emails)
- All US transfers are governed by Standard Contractual Clauses (SCCs)
- Transfer Impact Assessments completed for all US-based sub-processors
- Appropriate technical and organizational safeguards in place including:
- Encryption in transit (TLS 1.2+) and at rest
- Role-based access controls
- Comprehensive audit logging
- Security incident monitoring
Sub-Processor Change Notification
30-Day Advance Notice
We will provide at least 30 days' advance notice before:
- Adding a new sub-processor
- Replacing an existing sub-processor
How You Will Be Notified:
- Email notification to your registered contact address
- Update to this page with the change date clearly marked
- Option to subscribe for email notifications by contacting info@bramforth.ai
Your Rights:
If you object to a new or replacement sub-processor on reasonable data protection grounds, you must notify us in writing within 30 days of our notification. We will work with you in good faith to address your concerns. If we cannot resolve your objection, you may terminate the agreement in accordance with its terms.
Data Processing Addendums
We maintain written Data Processing Addendums with all sub-processors listed above, ensuring they meet the same data protection standards we commit to in our customer agreements.
Copies of relevant sub-processor DPAs and our Transfer Impact Assessments are available upon request.
Security Certifications
Where applicable, our sub-processors maintain industry-standard security certifications:
- MongoDB: ISO 27001, SOC 2 Type II
- Twilio: ISO 27001, SOC 2 Type II
- Retell AI: SOC 2 Type II (upon request)
Contact Information
For questions about our sub-processors, to object to a proposed change, or to request additional information:
Bramforth AI
Jimeny Enterprises Ltd
Company Number: 15263818
Email: info@bramforth.ai
Contact: Jamie Oarton, Director of Operations
Address:
86-90 Paul Street
Islington, Greater London
England, EC2A 4NE
This list is maintained as part of our GDPR compliance obligations under Article 28.